Through stakeholder interviews and workshops over a period of eight weeks, we developed a clear understanding of the business and challenge facing the Procurement function. This mainly centred on the need to overhaul the list of Agencies and suppliers across the key markets, working in parallel with functional decision-makers and budget holders, as well as the desire to move away from an over-reliance on savings towards value-based performance KPIs. The result after much consultation was the design and implementation of a new Agency model, with a fresh approach to the measurement of key success metrics that linked Agency performance to tangible business outcomes.